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Returns, Exchanges & Resolves
We stand behind every piece. If something does not match your expectations, we work with you to resolve it clearly, fairly, and quickly.
Inspection Window
Upon delivery, please inspect your timepiece within 48 hours. This includes the condition of the watch, packaging, paperwork, and any accessories. Early reporting helps us resolve issues before they become complicated.
Returns Are Limited
Returns are not standard for correctly fulfilled orders. We consider them only when the item arrives damaged, does not match your order, or fails our documented quality standards. Change-of-mind returns are not accepted.
Our Preferred Resolution
In most cases, we offer a direct replacement or partial resolution rather than a return. This keeps the process faster and more discreet. Every request is reviewed individually with photos and delivery confirmation.
When a Return Is Possible
We review each request carefully. A return or similar resolution applies only when one of the following conditions is met.
Eligible Conditions
- The watch arrived damaged, with clear delivery-related harm to the case, crystal, or packaging.
- The item received does not match the reference, dial, bezel, metal, or version you ordered.
- A documented quality issue was missed during QC and confirmed by our team.
- The request is reported within 48 hours of delivery, with clear photos and delivery confirmation.
Once received and reviewed, we will offer a resolution based on your original order and the actual condition of the item.
How to Request a Review
Contact us promptly with evidence. We will respond within 24–48 hours and guide you through the next steps.
Step 1 — Gather Proof
Take clear photos of the packaging, label, watch, and the specific issue. If possible, include a short unboxing video.
Step 2 — Contact Our Team
Send your order number, delivery date, and photos to our team via WhatsApp or email. Do not return items before receiving instructions.
Step 3 — Wait for Review
We will assess the issue and confirm whether a return, replacement, or partial resolution applies. We may ask for additional photos.
Step 4 — Follow the Provided Process
If approved, you will receive clear return or replacement instructions. Unauthorized returns may not be processed.
What Is Not Covered
Our policy focuses on genuine fulfillment issues. It does not cover every situation.
Non-Eligible Situations
- Change of mind after ordering or after delivery.
- Orders that have already been accepted, inspected, or used without reporting within 48 hours.
- Normal wear and tear, scratches, or damage caused after delivery.
- Customs refusal, address errors, or refusal to receive delivery.
- Items purchased through third-party sellers or unauthorized channels.
We also reserve the right to refuse requests that appear abusive, fraudulent, or submitted outside our documented process.
If Your Order Is Canceled
Occasionally, we may need to cancel an order before shipping. This happens only for quality, stock, or security reasons.
Cancellation Process
If we cancel your order before dispatch, we will notify you promptly. You may then choose an alternative piece from our current stock, or receive a full refund for any payment already made.
Cancellations are rare, but they can happen when a factory batch does not meet our standards, when stock becomes unavailable, or when we cannot safely fulfill your order. In these cases, we always prefer to communicate openly rather than ship a compromised item.
Need to Report an Issue?
Our team will review your case fairly and guide you through the clearest possible resolution.
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